On October 2, we experienced a service disruption affecting Claude.ai, Claude Code, and the Claude API and Console. The disruption began at approximately 6:17 PM PT and was fully resolved by 8:47 PM PT, with all systems confirmed stable by 10:16 PM PT. The incident was triggered by an upstream provider error that exposed an unexpected issue in our infrastructure that affected both availability and recovery times.
During this time, you may have experienced intermittent access issues or increased error rates and latency across our platform. We have taken immediate actions to mitigate the issue.
All systems are now operating normally. We apologize for any inconvenience this disruption may have caused.
Posted Oct 03, 2025 - 05:16 UTC
Update
Issue is mitigated, all services are back up now.
Posted Oct 03, 2025 - 03:47 UTC
Update
Claude.ai is back up. API and Claude Code are partially back and recovering. Continuing to apply the fixes we've found.
Posted Oct 03, 2025 - 02:53 UTC
Monitoring
A fix has been implemented and we are monitoring the results
Posted Oct 03, 2025 - 02:39 UTC
Update
We are continuing to investigate this issue.
Posted Oct 03, 2025 - 01:32 UTC
Investigating
We are currently investigating this issue
Posted Oct 03, 2025 - 01:26 UTC
This incident affected: claude.ai, platform.claude.com (formerly console.anthropic.com), Claude API (api.anthropic.com), and Claude Code.